A Note from Us

To our Treehouse community,

SH Hotels & Resorts was brought to life with a focus on honouring and protecting the world while providing a luxury experience to our guests. As we continue to navigate the global COVID-19 pandemic together, a noticeable and necessary evolution of our DNA and operations must take place in order to safely and cautiously welcome our invaluable guests and team members back to our properties. We want you, our family, to know that in accordance with guidelines provided by the public health authority, we constructed a sanitation and operations plan that takes into account the complete guest experience from before you arrive until you head back home.

We are ready when you are

All properties will continue to be sanitized using hospital-grade agents and activated oxygen spray bottles. Hand sanitizer remains available in all public and team spaces and high-touch points such as furniture, door handles, and elevators are sanitized multiple times per day, and we continue to encourage social distancing to ensure everyone’s comfort and safety. Guestrooms will be sanitised using both hospital grade and activated oxygen sanitising agents. 

Digital enhancements designed to keep you as distant as you want to be.

We will offer contactless guest services including mobile key, television controls, menu ordering and payment, service requests, concierge support, front desk text messaging and check out. Download the Treehouse Hotels mobile app from the App Store or Google Play Store.

Keeping you well-nourished is important to us

Updated spacious floor plans allow you to eat at a safe distance from any other patrons. Our serving team members will continue to follow government guidelines and recommendations at all times and our kitchen staff will practice rigorous cleaning processes. In addition, our management team has undergone Food Alert certification, ensuring enhanced safety training and educational materials.

As new information becomes available, we will continue to grow our efforts in this plan as directed by medical and public health experts to ensure we remain vigilant in our journey to provide the most up-to-date courses of action to keep you safe.

To ensure that we are upholding these stringent new guidelines, we have a Director of Environmental Health & Safety, who serves as a resource for guests should they have any questions regarding the security of our hotels. During times like this, our team is here to help guide you through uncertainty, while ensuring that you and your loved ones have an enjoyable, memorable and most importantly, safe stay at your home away from home.

On behalf of the entire SH Hotels & Resorts family, we can’t wait to welcome you back.

Sincerely,
Raul Leal
CEO, SH Hotels & Resorts

About Your Stay

In compliance with local regulations and Public Health England guidelines, some amenities and services may be limited or unavailable during your stay, including food and beverage. Please note that signing a COVID-19 Acknowledgement, Waiver and Release is required at check-in.

Staying Healthy

At this time, we are urging guests to:
- Kindly cancel your stay if you’re feeling unwell or have recently returned from an affected area and reschedule for when you’re feeling better
- When signing yourself in, please help us by providing contact details for all guests so we know who’s staying in the hotel
- Inform the hotel immediately if signs or symptoms of sickness or a fever develop and self-isolate within your room
- Cover any coughs and sneezes with a tissue and dispose used tissues immediately in a disposable container or bin provided by the hotel
- Avoid touching your eyes, nose and mouth with unwashed hands
- Wash your hands often with soap and water. If soap and water are not immediately available, guests can use a hand sanitizer containing 60%-95% alcohol, which the hotel will provide

September 15, 2021