Frequently Asked Questions General Where is the hotel located? Treehouse Manchester is located on Deansgate and Blackfriars Street, Treehouse is a quick hop, skip and a jump from to the iconic sites of the city. Do you allow smoking in the property? In the rooms? No. Do you allow photography and videography? We love to see our guests having a good time at the hotel, don't forget to tag us @staytreehouse! For professional or commercial content, please ask for permission from our marketing teams. Can I send a package to the hotel? A domestic package of course, just put your name and the date of your reservation Do you have a mobile app? Yes, the Treehouse Hotels app puts you in charge of your own adventures at Treehouse Hotels. Manage your stay, order in-room picnics, control your tv, explore local hotspots, reserve a table, chat with the Treehouse crew and much more. Download the app here: https://www.treehousehotels.com/mobile-app What languages are spoken by staff at the hotel? Please contact our front office teams for any requests. Does your hotel have air conditioning? Yes. What is the best way to contact the hotel? If your question is not already answered in the FAQ, please use the contact us form on the webpage. I have a media or influencer request. Whom do I contact? Please reach out to our PR Agency, We Are Indigo for all press and media enquiries: [email protected] Health & Safety What are your cleaning practices and amenities? To ensure the safety and health of our guests, rooms are sanitized using both cleaning agents and activated oxygen sanitizing agents, and Housekeeping use UV Ozone machines to disinfect rooms after cleaning. We have AirB UV installed in the restaurant to improve air quality by killing any harmful bacteria on the surfaces and in the air. The team also have UV wands for small surfaces and item disinfection i.e door handles, remote controls, phones, desks etc. Housekeeping are tasked to continuously monitor and clean surfaces and high touch point areas. Sustainability What are the hotel's sustainability practices? We have filtered water stations on all the guest room floors, we discourage single-use items, and all of our menus are printed on recycled paper. We have real-time energy and water management systems and a recycling and composting infrastructure including an aerobic waste disposal machine in the kitchen to break down food waste into liquid form. We like to give a second life to pre-loved items, including found vintage items in the Nest. We also have a verdant living wall which provides a feeding banquet for the bees and creates a pollinator pathway across the city. Does the hotel have water-efficient faucets, toilets, or showers? Yes we have eco-friendly water management systems. Does the hotel have a towel or linen reuse program? Yes. If the guests leave the towels hanging in the bathroom then they aren’t changed. Does the hotel have a recycling program? Yes, we will segregate food, plastic & cans, glass, paper & cardboard and general waste. We also implement processes within our kitchens to minimize food waste. Transportation & Directions What is your address? Treehouse Hotel Manchester, Blackfriars Street, Manchester M3 2EQ How do I get to the hotel? The hotel can be accessed via taxi, or by walking from the tram stop or train station. Victoria train station is within a 5 minute walk, and the closest tram stops are Victoria, Exchange Square and Market Street. What is the closest airport? There are international transport links from Manchester Airport, 30 mins drive from Treehouse Manchester. The airport is accessible by train or tram. How can I arrange transportation from the airport? We don't offer a car service, there is a taxi rank at the airport and it is approximately a 30 mins car journey. Alternatively the train takes approximately 45mins via Victoria station, or the tram takes aproximately 1hr 10mins via Market Street tram stop. Do you have parking? How much is parking? There is a car park directly underneath the hotel managed by Your Parking Space, parking rates vary and are available to book online. Do you have electric car charging on-site? No. What is the closest public transportation? Exchange Square, Victoria and Market Street are the closest Metrolink tram stops. Victoria Station is the nearest train station. Reservations I booked on a website other than the hotel website and need to change to my reservation. How do I do this? For all bookings made on other websites than our own, we please ask you to contact the websites in question directly to amend your reservation. Can someone else pay for my reservation? Can I pay for someone else’s reservation? Absolutely yes, you will need to email hotel reception and request us to send you a payment link using our protected online payment system called Celopay. What is your guarantee/deposit policy? We require a debit or credit card in order to guarantee all bookings. Upon check-in, a method of payment for the room rate and the incidentals will be requested and required to proceed. What is your cancellation policy? Our cancellation policy is 24hrs before the day of arrival. What fees apply to reservations? Standard VAT rates are applied to all reservations. A discretionary 5% accommodation service charge will be added to your bill upon departure, which is distributed amongst our hotel team members. There is a 'City Visitor Charge' of £1.20 per room per night, implemented by the local Accommodation Business Improvement District, this is invested in improving visitor experiences within Manchester tourism. What are the check-in and check-out times? Check in - 3pm, Check out - 11am Can I check-in early? Early check in can only be guaranteed if you book the previous night. If you arrive early and your room is ready we will check you in, if not then you are welcome to store your bags. Can I get late check-out? Subject to availability this can be arranged, please discuss with reception on arrival. Late check out can only be guaranteed if you book the following night. Can I store my luggage before check-in or after check-out? Yes. Is my ID/passport required at check-in? Yes indeed, an ID/passport will be requested upon check-in for verification of identity. What is the minimum age to check into a room? 18. Do you have an early departure fee? We do have an early departure fee which applies if we are not advised more than 24 hours in advance. Is breakfast included? Some of our rates include breakfast, some do not. This is very much dependent on your personal booking! What forms of payment are accepted to pay for my room? We accept cash, and all major credit cards, and debit cards. We also accept bank transfers payments if arranged prior to your stay. Whom do I contact with any queries about my invoice? Please contact the Front Office Management team. Does the hotel require a deposit for incidentals? Yes, we will take a pre-authorisation hold of £120 per night per room for any incidentals. How can the incidental deposit be made? Pre-authorisation on a credit or debit card. When will the incidental deposit be returned to my debit or credit card? The authorisation will be released on departure. The incidental deposit can take between 3-5 working days to be released, however, this is very much dependent on your individual bank. Rooms Do you have wheel-chair accessible rooms? Yes, we have 3 accessible rooms available so please confirm with reception if you wish to book into one of these. Do you have connecting rooms? Yes Do you have rooms with views? Yes, the best views are available in the 'Lookout' rooms. Do you have rooms with a balcony or terrace? No. Do you have rooms with two beds? Yes, Two Queens and Lookout Two Queens. Do you have rooms that have a bathtub? Yes, we have bathtubs in the Treetop Suite, the Cabin House Suite, and some of the Clubhouse Suites. Is the bathroom private from the rest of the hotel room? Yes. Do you offer allergy-free rooms? Our bedding is feather as standard, this can be swapped out for non-feather bedding on request. Some rooms have rugs, which again can be removed on request. Please contact the hotel directly for any other specific allergen requests. Does the hotel have housekeeping service? Yes there is daily housekeeping. Can I cast from my device to the TV in rooms? Yes. Are there minibars in the rooms? Yes. Are there ice machines, or can I get ice delivered to my room? There are not ice machines in the room, but ice can be delivered to your room on request. Do the rooms have safes? Are they large enough to accommodate a laptop? Yes, up to 13 inches. Is Wi-Fi available? How much is Wi-Fi? Yes, complimentary Wi-Fi is available throughout the hotel. How can I request a rollaway bed or crib? These can be accommodated in some rooms and are subject to availability, please contact the hotel at the time of booking to discuss options. Amenities How much do you charge for high-speed/Wi-Fi internet access? It's free. Do you have a fitness centre? What equipment does it offer? What are its hours? Yes, a full range of cardio and weights equipment, open 24 hours for hotel guests. Do you offer personal training or group fitness classes? Not currently. Do you have a business centre? What are its hours? No. Do you have a pool? Is it heated? What are its hours? No. Do you have a kids club? No. Do you have an ATM? No however there are ATMs within a few hundred metres from the hotel entrance, at Tesco on Deansgate, and HSBC on St Anns Square (behind Barton Arcade). Do you offer currency exchange? No, but currency can be exchanged in the Manchester Arndale shopping centre, within 5 mins walk of Treehouse. Do you have a gift shop? Yes, in the lobby. Do you offer laundry or dry cleaning services? Yes, details and prices are on our app. Accessibility What are the accessibility features at your hotel? We have evacuation chairs and assistance chairs for the showers and vibrating pillow pad alarms for disabled guests. We also have disabled toilets in the F&B outlets. There are 3 accessible rooms available to book on request. Concierge I want assistance planning my trip to Treehouse Manchester. How do I contact the hotel? Please contact the hotel reception. Dining & Entertainment Do you have a Bar? Yes. Do you have In-Room Dining? Yes. Do you have regular events at the hotel? Yes, for all our activations please keep an eye on our socials. Do you have any special events? Yes, for all our activations please keep an eye on our socials. Private Events & Meetings Do you have events and meeting spaces? Yes. Please contact our sales team for further information on [email protected] Do you offer group rates? Yes. Please contact our sales team for further information on [email protected]
