Frequently Asked Questions General Where is the hotel located? Treehouse Hotel Silicon Valley is located on Mathilda venue between 101 and 237. Treehouse is a quick hop, skip and a jump from to the iconic sites of the city. Do you allow smoking in the property? In the rooms? Treehouse Hotel Silicon Valley is a smoke-free property. Smoking in guestrooms or suites will incur a fee of $200 per guestroom or $500 per suite. Do you allow photography and videography? Professional photography and videography are not permitted in public spaces or outlets. However, for event spaces or guest rooms that have been booked, photography is permitted. Can I send a package to the hotel? Yes, please address it to the individual, followed by Treehouse Hotel Silicon Valley's address: 1100 N. Mathilda Ave. Sunnyvale, CA 94089 Do you have a mobile app? Yes! The Treehouse Hotels app puts you in charge of your own adventures at Treehouse Hotels. Manage your stay, order in-room picnics, control your tv, explore local hotspots, reserve a table, chat with the Treehouse crew and much more. Download the app here: https://apps.apple.com/gb/app/treehouse-hotels/id1486192049 What languages are spoken by staff at the hotel? English and Spanish. Does your hotel have air conditioning? Yes, all guest rooms and public spaces have both central air conditioning and heating. What is the best way to contact the hotel? You can contact us at [email protected]. I have a media or influencer request. Whom do I contact? Please send any media requests to [email protected]. Sustainability What are the hotel's sustainability practices? We have filtered water stations on all the guest room floors, we discourage single-use items, and all of our menus are printed on recycled paper. We have real-time energy and water management systems and a recycling and composting infrastructure. We like to give a second life to pre-loved items, and all the furniture is the nest is found vintage items. Does the hotel have a towel or linen reuse program? Yes, the hotel allows for eco-friendly cleaning. If towels are hung in the bathroom they will not be changed. Does the hotel have a recycling program? Yes, we will segregate Food, Plastic & Cans, Glass, Paper & Cardboard and General Waste. Transportation & Directions What is your address? Our address is 1100 N Mathilda Ave, Sunnyvale, CA . How do I get to the hotel? Forms of transportation are Uber, Lyft, or Taxi. What is the closest airport? San Francisco International Airport (SFO) and San Jose Mineta International Airport (SJC) are the closest airports to Treehouse Hotel Silicon Valley. How can I arrange transportation from the airport? How much will it cost? You may contact our team [email protected]. Do you have parking? How much is parking? The hotel offers self parking for $22 per night. Do you have electric car charging on-site? Yes, we have electric car charging available on-site located in our designated parking lots. Do you have a shuttle or house car? How far will it take me? We do not have a shuttle or house car service available but our concierge team will be happy to provide you with alternative options. Do you have bike rentals? Yes, we offer complimentary bike rentals for our guests. Reservations I booked on a website other than the hotel website and need to change to my reservation. How do I do this? For all bookings made on other websites than our own, we please ask you to contact the websites in question directly to amend your reservation. If you have any particular questions or if you need assistance, please contact us at [email protected]. Can someone else pay for my reservation? Can I pay for someone else’s reservation? If guests are booking on behalf of someone else, they must contact the hotel directly to arrange for third party billing. What is your guarantee/deposit policy? Reservations must be guaranteed by a major credit card upon booking and to cover incidentals, we’ll hold $150 per night on your credit card. For security purposes, please provide a valid government or state-issued photo ID at check-in. What is your cancellation policy? Pay Now Rates: Non-refundable, fully pre-paid. You will not receive a refund on these rates, even with 24 hours notice or more of cancellation. Pay Later Rates: 48 hours notice is required for any cancellations on Pay Later rates. Unless you have booked a Pay Now rate, or unless otherwise noted on confirmation, please let us know 48 hours before arrival if you have to cancel in order to avoid a penalty of one night's room rate and tax. If you simply don't show up, we will charge one night's room rate plus tax to the credit card on file. What are the check-in and check-out times? Check-in is at 3pm, and check-out is at 11am. What is your Early Arrival/Late Departure policy? Check-in time is 3 PM and check-out time is 12 PM. Book an early flight? Want to sleep in? We’ll do our very best to accommodate you—just let us know in advance. If we can’t, we’ll gladly stow your luggage safely and securely, until you’re ready to move on. There is an early departure fee of one night’s stay plus tax. Late check-out fees are as follows: $150 plus tax for late check-out before 3 PM, full night's rate plus tax for late check-out after 3 PM. Can I store my luggage before check-in or after check-out? We will gladly stow your luggage safely and securely. Is my ID/passport required at check-in? For security purposes, please provide a valid government or state-issued photo ID at check-in. What is the minimum age to check into a room? You must be 18+ to book a room. Do you have an early departure fee? The early departure fee will be one night room plus tax for the day you are departing. Is breakfast included? Breakfast is not included unless otherwise stated in a package reservation. Breakfast can be enjoyed at our restaurant or through In Room Takeout at an additional cost. What forms of payment are accepted to pay for my room? Credit cards must be presented upon check in and must be the same credit card used to make the reservation. If guests are booking on behalf of someone else, they must contact the hotel directly to arrange for third party billing. Whom do I contact with any queries about my invoice? You can contact our reservations team at [email protected]. Does the hotel require a deposit for incidentals? To cover incidentals, we’ll hold $150 per night on your credit card. Cash payment is not accepted. How can the incidental deposit be made? To cover incidentals, we’ll hold $150/day on your credit card, and we’ll authorize additional funds as needed based on your additional incidental charges. The deposit can be made with credit card or cash? Deposits can only be made on a credit card. When will the incidental deposit be returned to my debit or credit card? After the bill has been settled during checkout, it will take 5-7 business days for the funds to be returned. Rooms Do you have wheel-chair accessible rooms? Yes, we have accessible rooms available with features such as roll-in showers, adapted bathtubs, and lower sink. Do you have connecting rooms? Yes, connecting and neighboring rooms are available. Is there housekeeping service daily? Yes, we offer daily housekeeping services and turndown services on request. Do you have rooms with views? Yes, we offer rooms with garden, pool, campus, beer garden views. Do you have rooms with a balcony or terrace? Yes, we have rooms and suites with balconies and patios available. Do you have rooms with two beds? Yes, we have rooms with two queen beds available. Do you have rooms that have a bathtub? Yes, we have suites with a bathtub. Is the bathroom private from the rest of the hotel room? Yes, the bathroom is private from the rest of the hotel room. Do you offer allergy-free rooms? Our bedding is feather as standard, this can be swapped out for non-feather bedding on request. Some rooms have rugs, which again can be removed on request. Please contact the hotel directly for any other specific allergen requests. Can I cast from my device to the TV in rooms? Yes, you can cast from your device to the TV in the rooms. Are there minibars in the rooms? Yes, there are minibars in the rooms. Are there ice machines, or can I get ice delivered to my room? We do not have ice machines for guest-use but would be happy to deliver ice to your guestroom. Do the rooms have safes? Are they large enough to accommodate a laptop? Yes, up to 13 inches. Is wifi available? How much is wifi? Yes, WiFi internet access is complimentary for hotel guests. How can I request a rollaway bed or crib? These can be accommodated in some rooms and are subject to availability, please contact the hotel at the time of booking to discuss options. Amenities How much do you charge for high-speed/wifi internet access? WiFi internet access is complimentary for hotel guests. Do you have a fitness center? What equipment does it offer? What are its hours? Yes, with a full range of cardio and weights equipment, open 24 hours for hotel guests. Do you offer personal training or group fitness classes? We don't currently offer personal training or group fitness classes, but will be available soon. Do you have a business center? What are its hours? We do not have a business center, but our concierge would be glad to assist with any requests. Do you have a pool? Is it heated? What are its hours? Yes, we have a heated outdoor pool. Do you have a spa? What are its hours? We do not have a spa, but are happy our concierge is happy to make recommendations. Do you have a kids club? We do not have a kids club. Do you have an ATM? No however our concierge is happy to direct you to the closest ATMs. Do you offer currency exchange? No, we do not offer currency exchange. Do you have a gift shop? Yes, you can shop our retail collection located in our Arrival Pavilion. Do you offer laundry or dry cleaning services? Yes, details and prices are on our app. Concierge I want assistance planning my trip to Treehouse Silicon Valley. How do I contact the hotel? You can email us at [email protected]. Dining & Entertainment Do you have a Bar? Yes, we have several bars at Valley Goat, our Beer Garden, and Poolside. Do you have In-Room Dining? No, but we offer In-Room Takeout. From breakfast in bed to late-night cravings, you can order a variety of seasonal dishes and drinks to take back to your room. Do you have regular events at the hotel? Yes, for more information on our monthly programming, please visit our play page. Do you have any special events? Yes, for more information on our monthly programming, please visit our play page. Private Events & Meetings Do you have events and meeting spaces? Yes, we have over 7,650 square feet of flexible meeting and event space. Find more information on our gather page. Do you offer group rates? Yes, please contact the team here for more info.
